Nope. Keep the studio a phone-free zone to respect your space and others.
If you’re more than a couple minutes late, we can’t let you in. It’s a vibe and safety thing.
Look for a Reformer 101 class on the schedule which is custom built for people who are fresh to Pilates. If you can’t find a REF101 class that fits with your schedule, we recommend Freeform (our open-level Reformer class) or Mattitude (our mat class). Both are beginner-friendly and built to ease you in.
Don’t be. Every class has layers. You choose how hard you want to work. Start slow, build up when you’re ready.
Yes please! Arrive 10 minutes early to get settled, meet your instructor, and avoid any first-class stress.
Whatever you can comfortably move in. Your cute new matching activewear set, or, your favourite baggy tee, we’re into both.
The only rule: grip socks are mandatory. No socks, no play. (We sell ours in-studio for $22, and yes, they’re also cute.)
Just your emotional support water bottle. Your phone stays in a locker and our classes are notification-free zones.
Chat to your GP or physio first. If they give you the green light, get in touch with us. We’ll help you figure out the best classes for you, and might suggest a private session to start.
No problem at all. Just let your instructor know before class so we can respect your boundaries.
- Likely yes, but check with your GP first.
- Always tell your instructor you’re expecting.
- New to HBH and pregnant? Book a 30-minute Prenatal Private (email hello@heartbeathigh.com.au).
- Current clients? Book a Pregnancy Private at the start of your second trimester to keep moving safely.
- Post-natal? Wait for your 6-week clearance before returning.
- Babies in class? As much as we love them, we’re not quite set up for it. Come and enjoy the time to yourself.
All bodies, all abilities, ages 16+ (15 with a parent or guardian). If your doctor’s recommended Pilates, let’s chat to make sure we’re the right fit.
$59 for 2 weeks of unlimited classes at any HBH studio. Grab it online or on the HBH App.
If you’re late, we can’t let you in. Safety first, disruption last.
Use the iPads at the front desk to check yourself in and avoid any no-show fees.
Yes, except for Cult Classic (that’s advanced). Stick with Freeform if you’re just starting out.
2-3 times a week is plenty to start noticing your body feeling stronger. Or more, once you’re hooked. Pilates is low impact, high reward.
If you’re more than 5 minutes late, you can’t join. Your spot might go to a walk-in.
Through Mindbody via our website or the HBH App. Your account lets you book, cancel, buy class packs, track your progress, and manage your membership.
Your 2 weeks starts from your first booked class. If you try to book before that date, the system won’t allow it and ask you to buy a casual class. Want to start earlier? Cancel all your bookings and rebook from your preferred start date.
Online via the HBH App or our website. Cancellations via DMs, emails, texts or phone calls will not be actioned. We need it in the system to avoid late fees.
Email us at hello@heartbeathigh.com.au with your start and end dates.
- Cancel any bookings during your pause.
- You can’t book during your pause.
- Your membership resumes where it left off.
- Give us 72 hours notice to action it.
- Max pause: 56 days per calendar year (7-day minimum). Your membership must be active to pause.
Email hello@heartbeathigh.com.au with 14 days notice in writing. If a payment falls within that period, it’s still due and you can use your membership until your cycle ends.
Yes. All our Club Memberships auto-renew unless you cancel.
Afraid not. Your Intro Offer can’t be paused, extended, or refunded.
Via the HBH App, our website, or the Mindbody App.
Yes! If you’re on any of our new memberships, the Intro Teaser, or a class pack, you can jump between studios. Just use the dropdown in the HBH App to switch locations.
You’ll receive an email and a text at least 2 hours before the class.
If a class is full, you can join the waitlist. If it says FULL, the waitlist is full too. Keep checking back, spots often open up.
View our Waitlist Policy here:
- Outside cancellation window: Class credit returned.
- Inside cancellation window: Late fee or lost credit. Check out our Cancellation Policy below:
Email hello@heartbeathigh.com.au with 14 days notice in writing. If a payment falls within that period, it’s still due and you can use your membership until your cycle ends.
Yes! We offer 1:1, 2:1, and group privates. Email us at hello@heartbeathigh.com.au to arrange.
12 months. No refunds, no transfers, no sharing.
Yes! Purchase online or email us at hello@heartbeathigh.com.au.
Absolutely. Club Members can bring one new friend per month. They’ll need to create an account via the HBH App or website. You can book them in via the HBH App.
