1. Memberships
We offer the following Club Memberships:
2. Offers and Discounts
3. Class Bookings
4. Cancellation Policy
5. Studio Policies
6. Special Circumstances
7. Liability and Personal Belongings
8. Fees
9. Heartbeat High Code of Conduct
By attending HBH, you agree to contribute to a safe, respectful and inclusive environment for all.
We do not tolerate any form of aggressive, discriminatory, or disrespectful behaviour toward staff, clients, or property.
HBH reserves the right to refuse entry, remove any individual, or terminate memberships immediately where this code is breached. Refunds are issued at the discretion of management.
10. Contact Information
For questions, please contact hello@heartbeathigh.com.au.
If a class is full, you can add yourself to the waitlist. If you are on the waitlist, you are committing yourself to class.
If someone cancels, you will be automatically added to the class up to 1 hour before the class starts.
Our system will send you a notification via email and/or text message to let you know you've been added.
If you can no longer make it, reply '9' to the text message you received to cancel out of the class. If you don't reply we'll assume you're coming to class.
Waitlist Policy
Classes between 5:30am – 11:30am:
Cancellations or rescheduling of classes need to be made more than 8 hours prior to your class start time.
Classes from 12pm onwards:
Cancellations or rescheduling of classes need to be made more than 4 hours prior to your class start time.
All Classes:
If you do not show up to class, you will be charged a $20 no-show fee. If you wish to rebook an additional Reformer class within your 28-day pay cycle, you will be automatically charged the members discount casual rate of $27 per class.
Definitions
Late cancel:
You cancel your class within the 4 or 8 hours prior to start time via Mindbody, HBH app or online (depending on time of your class — please see above).
No show:
You do not cancel your class prior to start time and do not turn up.
Please be considerate to fellow Pilates lovers by cancelling your class if you cannot attend.
We get life happens and you may need to cancel a class from time to time. Our cancellation policy exists to give everyone in the Heartbeat High community a chance to attend class and access our studios.
You can cancel classes the same way you booked, using the Heartbeat High 2.0 app or Website. We don't accept cancellations by phone, email or social media.
For your convenience we have differing AM and PM cancellation windows.
Early Cancel:
Cancel at least 8 hours before AM classes or 4 hours before PM classes to avoid losing your class credit or incurring fees.
Your class credit will be reissued for use:
Memberships: within your current cycle
Class Packs or Casuals: before its expiry date
Members Extra: within 4 weeks from purchase
Late Cancel:
Cancelling less than 8 hours (AM) or 4 hours (PM) before the class results in:
Limited Memberships: Loss of the class credit
Unlimited Memberships: $10 fee
Class Packs or Casuals: Loss of the class credit
No-Show Fee: Failure to cancel or attend a booked class incurs a $20 fee for all Memberships and Unlimited Intro Teasers. Heartbeat High reserves the right to charge fees to your account on our secure booking system, Mindbody.
Please be considerate to fellow Pilates pals by canceling your class at your earliest convenience if you cannot attend. You will always receive an email notification confirming your class cancellation, if you do not receive this, your class has not been canceled correctly.
Heartbeat High is a community based studio, with heart at the core of what we do. In the rare circumstances you are unable to attend class due to a health or family emergency, please reach out to hello@heartbeathigh.com.au at your earliest convenience.
We thank you for respecting our Terms & Conditions.
