1. All introductory offers, casual classes, class packs and memberships are non-refundable and non-transferable between clients. No refunds will be provided. No extension will be permitted to the specific valid time frame unless for medical reasons. A medical certificate may be required.

(LEGACY)

Committed Club Membership Options
‍
1. Heartbeater 4 Club

• $108 per 28 days
• 4 classes per payment cycle
• 24-week minimum commitment
• $108 break fee if cancelled early

2. Heartbeater 8 Club

• $196 per 28 days
• 8 classes per payment cycle
• 24-week minimum commitment
• $196 break fee if cancelled early

3. Heartbeater 12 Club

• $252 per 28 days
• 12 classes per payment cycle
• 24-week minimum commitment
• $252 break fee if cancelled early

4. Heartbreaker Club (Unlimited)

• $304 per 28 days
• Unlimited classes per payment cycle
• 24-week minimum commitment
• $304 break fee if cancelled early

General Terms (Applies to All Memberships)

1. Membership Start Date
   
   • Membership can begin on the purchase date or a nominated future date.
2. Billing
   
   • All memberships are billed monthly in advance.
   • If a payment fails due to card issues, a $10 dishonour fee applies. An alternative payment method must be provided within 7 days.
3. Additional Class Fees (Heartbeater 4/8/12 only)
   
   • Additional classes beyond the membership limit will incur a discounted casual fee of $27 per class.
4. Non-Refundable & Non-Transferable
   
   • All memberships are non-refundable and non-transferable. Extensions are not granted except for medical reasons with a certificate.
5. Class Bookings
   
   • Bookings must be made via the MindBody app, Heartbeat High app, or through the studio directly.
6. Waitlists
   
   • Adding yourself to a waitlist is a commitment to attend if a spot becomes available. Remove yourself if no longer able to attend.
7. Cancellations and Rescheduling
   
   • Must be done through the apps or online. No cancellations via text, voicemail, or calls.
8. Cancellation Policy
   
   • Early Cancel:
     
     • AM classes: cancel at least 8 hours in advance
     • PM classes: cancel at least 4 hours in advance
     • Your session will be re-credited within your current payment cycle
   • Late Cancel:
     
     • Heartbeater 4/8/12: class is forfeited
     • Heartbreaker: $10 late cancel fee applies
   • No-Show:
     
     • All tiers: $20 fee and class forfeited (if limited membership)
9. Suspensions
   
   • Max 56 days per calendar year
   • Minimum 7 days per suspension
   • Must be active and paid up to date
   • Request via email 72 hours in advance (weekend emails not actioned)
10. Minimum Class Requirement
    
    • A minimum of 3 participants is required for a class to proceed. You’ll be notified 2+ hours in advance if a class is cancelled.
11. Government Restrictions
    
    • If mandated to close, your membership will be suspended outside of your 56-day allocation. Any extra time beyond closure is deducted from your allocation.
12. Safety Restrictions
    
    • Instructors may restrict participation in certain class types for safety reasons.
13. Price Changes
    
    • Membership fees may be adjusted with a minimum 4 weeks’ written notice.
14. Personal Risk and Liability
    
    • You acknowledge and accept the risks of participating in physical exercise. Heartbeat High is not responsible for injury, property damage, or loss.
15. Belongings
    
    • Heartbeat High does not take responsibility for lost or stolen items.

1. Membership Start Date
   
   • Membership can begin on the purchase date or a nominated future date.
2. Billing
   
   • All memberships are billed monthly in advance.
   • If a payment fails due to card issues, a $10 dishonour fee applies. An alternative payment method must be provided within 7 days.
3. Additional Class Fees (Heartbeater 4/8/12 only)
   
   • Additional classes beyond the membership limit will incur a discounted casual fee of $27 per class.
4. Non-Refundable & Non-Transferable
   
   • All memberships are non-refundable and non-transferable. Extensions are not granted except for medical reasons with a certificate.
5. Class Bookings
   
   • Bookings must be made via the MindBody app, Heartbeat High app, or through the studio directly.
6. Waitlists
   
   • Adding yourself to a waitlist is a commitment to attend if a spot becomes available. Remove yourself if no longer able to attend.
7. Cancellations and Rescheduling
   
   • Must be done through the apps or online. No cancellations via text, voicemail, or calls.
8. Cancellation Policy
   
   • Early Cancel:
     
     • AM classes: cancel at least 8 hours in advance
     • PM classes: cancel at least 4 hours in advance
     • Your session will be re-credited within your current payment cycle
   • Late Cancel:
     
     • Heartbeater 4/8/12: class is forfeited
     • Heartbreaker: $10 late cancel fee applies
   • No-Show:
     
     • All tiers: $20 fee and class forfeited (if limited membership)
9. Suspensions
   
   • Max 56 days per calendar year
   • Minimum 7 days per suspension
   • Must be active and paid up to date
   • Request via email 72 hours in advance (weekend emails not actioned)
10. Minimum Class Requirement
    
    • A minimum of 3 participants is required for a class to proceed. You’ll be notified 2+ hours in advance if a class is cancelled.
11. Government Restrictions
    
    • If mandated to close, your membership will be suspended outside of your 56-day allocation. Any extra time beyond closure is deducted from your allocation.
12. Safety Restrictions
    
    • Instructors may restrict participation in certain class types for safety reasons.
13. Price Changes
    
    • Membership fees may be adjusted with a minimum 4 weeks’ written notice.
14. Personal Risk and Liability
    
    • You acknowledge and accept the risks of participating in physical exercise. Heartbeat High is not responsible for injury, property damage, or loss.
15. Belongings
    
    • Heartbeat High does not take responsibility for lost or stolen items.

1. Membership Start Date
   
   • Membership can begin on the purchase date or a nominated future date.
2. Billing
   
   • All memberships are billed monthly in advance.
   • If a payment fails due to card issues, a $10 dishonour fee applies. An alternative payment method must be provided within 7 days.
3. Additional Class Fees (Heartbeater 4/8/12 only)
   
   • Additional classes beyond the membership limit will incur a discounted casual fee of $27 per class.
4. Non-Refundable & Non-Transferable
   
   • All memberships are non-refundable and non-transferable. Extensions are not granted except for medical reasons with a certificate.
5. Class Bookings
   
   • Bookings must be made via the MindBody app, Heartbeat High app, or through the studio directly.
6. Waitlists
   
   • Adding yourself to a waitlist is a commitment to attend if a spot becomes available. Remove yourself if no longer able to attend.
7. Cancellations and Rescheduling
   
   • Must be done through the apps or online. No cancellations via text, voicemail, or calls.
8. Cancellation Policy
   
   • Early Cancel:
     
     • AM classes: cancel at least 8 hours in advance
     • PM classes: cancel at least 4 hours in advance
     • Your session will be re-credited within your current payment cycle
   • Late Cancel:
     
     • Heartbeater 4/8/12: class is forfeited
     • Heartbreaker: $10 late cancel fee applies
   • No-Show:
     
     • All tiers: $20 fee and class forfeited (if limited membership)
9. Suspensions
   
   • Max 56 days per calendar year
   • Minimum 7 days per suspension
   • Must be active and paid up to date
   • Request via email 72 hours in advance (weekend emails not actioned)
10. Minimum Class Requirement
    
    • A minimum of 3 participants is required for a class to proceed. You’ll be notified 2+ hours in advance if a class is cancelled.
11. Government Restrictions
    
    • If mandated to close, your membership will be suspended outside of your 56-day allocation. Any extra time beyond closure is deducted from your allocation.
12. Safety Restrictions
    
    • Instructors may restrict participation in certain class types for safety reasons.
13. Price Changes
    
    • Membership fees may be adjusted with a minimum 4 weeks’ written notice.
14. Personal Risk and Liability
    
    • You acknowledge and accept the risks of participating in physical exercise. Heartbeat High is not responsible for injury, property damage, or loss.
15. Belongings
    
    • Heartbeat High does not take responsibility for lost or stolen items.

1. Membership Start Date
   
   • Membership can begin on the purchase date or a nominated future date.
2. Billing
   
   • All memberships are billed monthly in advance.
   • If a payment fails due to card issues, a $10 dishonour fee applies. An alternative payment method must be provided within 7 days.
3. Additional Class Fees (Heartbeater 4/8/12 only)
   
   • Additional classes beyond the membership limit will incur a discounted casual fee of $27 per class.
4. Non-Refundable & Non-Transferable
   
   • All memberships are non-refundable and non-transferable. Extensions are not granted except for medical reasons with a certificate.
5. Class Bookings
   
   • Bookings must be made via the MindBody app, Heartbeat High app, or through the studio directly.
6. Waitlists
   
   • Adding yourself to a waitlist is a commitment to attend if a spot becomes available. Remove yourself if no longer able to attend.
7. Cancellations and Rescheduling
   
   • Must be done through the apps or online. No cancellations via text, voicemail, or calls.
8. Cancellation Policy
   
   • Early Cancel:
     
     • AM classes: cancel at least 8 hours in advance
     • PM classes: cancel at least 4 hours in advance
     • Your session will be re-credited within your current payment cycle
   • Late Cancel:
     
     • Heartbeater 4/8/12: class is forfeited
     • Heartbreaker: $10 late cancel fee applies
   • No-Show:
     
     • All tiers: $20 fee and class forfeited (if limited membership)
9. Suspensions
   
   • Max 56 days per calendar year
   • Minimum 7 days per suspension
   • Must be active and paid up to date
   • Request via email 72 hours in advance (weekend emails not actioned)
10. Minimum Class Requirement
    
    • A minimum of 3 participants is required for a class to proceed. You’ll be notified 2+ hours in advance if a class is cancelled.
11. Government Restrictions
    
    • If mandated to close, your membership will be suspended outside of your 56-day allocation. Any extra time beyond closure is deducted from your allocation.
12. Safety Restrictions
    
    • Instructors may restrict participation in certain class types for safety reasons.
13. Price Changes
    
    • Membership fees may be adjusted with a minimum 4 weeks’ written notice.
14. Personal Risk and Liability
    
    • You acknowledge and accept the risks of participating in physical exercise. Heartbeat High is not responsible for injury, property damage, or loss.
15. Belongings
    
    • Heartbeat High does not take responsibility for lost or stolen items.

1. Membership Start Date
   
   • Membership can begin on the purchase date or a nominated future date.
2. Billing
   
   • All memberships are billed monthly in advance.
   • If a payment fails due to card issues, a $10 dishonour fee applies. An alternative payment method must be provided within 7 days.
3. Additional Class Fees (Heartbeater 4/8/12 only)
   
   • Additional classes beyond the membership limit will incur a discounted casual fee of $27 per class.
4. Non-Refundable & Non-Transferable
   
   • All memberships are non-refundable and non-transferable. Extensions are not granted except for medical reasons with a certificate.
5. Class Bookings
   
   • Bookings must be made via the MindBody app, Heartbeat High app, or through the studio directly.
6. Waitlists
   
   • Adding yourself to a waitlist is a commitment to attend if a spot becomes available. Remove yourself if no longer able to attend.
7. Cancellations and Rescheduling
   
   • Must be done through the apps or online. No cancellations via text, voicemail, or calls.
8. Cancellation Policy
   
   • Early Cancel:
     
     • AM classes: cancel at least 8 hours in advance
     • PM classes: cancel at least 4 hours in advance
     • Your session will be re-credited within your current payment cycle
   • Late Cancel:
     
     • Heartbeater 4/8/12: class is forfeited
     • Heartbreaker: $10 late cancel fee applies
   • No-Show:
     
     • All tiers: $20 fee and class forfeited (if limited membership)
9. Suspensions
   
   • Max 56 days per calendar year
   • Minimum 7 days per suspension
   • Must be active and paid up to date
   • Request via email 72 hours in advance (weekend emails not actioned)
10. Minimum Class Requirement
    
    • A minimum of 3 participants is required for a class to proceed. You’ll be notified 2+ hours in advance if a class is cancelled.
11. Government Restrictions
    
    • If mandated to close, your membership will be suspended outside of your 56-day allocation. Any extra time beyond closure is deducted from your allocation.
12. Safety Restrictions
    
    • Instructors may restrict participation in certain class types for safety reasons.
13. Price Changes
    
    • Membership fees may be adjusted with a minimum 4 weeks’ written notice.
14. Personal Risk and Liability
    
    • You acknowledge and accept the risks of participating in physical exercise. Heartbeat High is not responsible for injury, property damage, or loss.
15. Belongings
    
    • Heartbeat High does not take responsibility for lost or stolen items.

1. Membership Start Date

• Membership can begin on the purchase date or a nominated future date

2. Billing

• All memberships are billed monthly in advance.
• If a payment fails due to card issues, a $10 dishonour fee applies. An alternative payment method must be provided within 7 days.

3. Membership Terminations

• A minimum of 14 days' written notice is required to terminate any Membership. Scheduled payments during the notice period will be charged. 
  Please email request to hello@heartbeathigh.com.au
• Committed Club memberships are subject to a minimum of 24 week lock-in contract after which termination can be arranged in writing. 
• Early exit from Committed Club Membership will be charged a break fee equivalent to one month.
• In the rare circumstance of long term injury or illness that prevents the use of our services, email hello@heartbeathigh.com.au. Early termination will take effect from the date we receive written confirmation from a medical doctor

‍
‍4. Additional Class Fees (Heartbeater 4/8/12 only)

• All memberships are billed monthly in advance

‍
‍5. Non-Refundable & Non-Transferable

• All memberships are billed monthly in advance

‍
‍6. Class Bookings

• All memberships are billed monthly in advance

‍
‍7. Waitlists

• If a class is full, you can join the waitlist. If a spot opens, you’ll be notified via text and/or email up to an hour before class. If you no longer wish to attend, please remove yourself from the waitlist to avoid being automatically added. Cancellation policy applies.

‍
8. Cancellations and Rescheduling

• Must be done through the apps or online. No cancellations via text, voicemail, or calls

9. Cancellation Policy

Early Cancel:

• AM classes: cancel at least 8 hours in advance
• PM classes: cancel at least 4 hours in advance

Your session will be re-credited within your current payment cycle

Late Cancel:

• Heartbeater 4/8/12: class is forfeited
• Heartbreaker: $10 late cancel fee applies

No-Show:

• All tiers: $20 fee and class forfeited (if limited membership)

10. Suspensions

• Max 56 days per calendar year
• Minimum 7 days per suspension
• Must be active and paid up to date
• Request via email 72 hours in advance (weekend emails not actioned)

‍
11. Minimum Class Requirement

• A minimum of 3 participants is required for a class to proceed. You’ll be notified 2+ hours in advance if a class is cancelled.

‍
12. Government Restrictions

• If mandated to close, your membership will be suspended outside of your 56-day allocation. Any extra time beyond closure is deducted from your allocation.

‍
13. Safety Restrictions

• Instructors may restrict participation in certain class types for safety reasons.

14. Price Changes

• Membership fees may be adjusted with a minimum 4 weeks’ written notice.

‍
15. Personal Risk and Liability

• You acknowledge and accept the risks of participating in physical exercise. Heartbeat High is not responsible for injury, property damage, or loss.

‍
16.Belongings

• Heartbeat High does not take responsibility for lost or stolen items.

‍

For all membership queries, please contact: hello@heartbeathigh.com.au

1. Class bookings are essential and must be made through the MindBody app, Heartbeat High app, or directly through the studio.
   

1. If a class is fully booked you are able to be added to a waitlist and if any cancellations may occur, you will be notified up to an hour before the class starts. If you add yourself to the waitlist, you are committing to attend that class should a spot open up. Please make sure you remove yourself from the waitlist if you no longer wish you attend.
   

1. Cancellation Policy
   ‍
   Classes between 5.30am – 11.30am: Cancellations or rescheduling of classes need to be made more than 8 hours prior to your class start time.
   Classes from 12pm onwards: Cancellations or rescheduling of classes need to be made more than 4 hours prior to your class start time.
   
   Casual classes & class packs: If you late cancel a class you will be lose your session. If you do not show up to class you will lose your session and be charged a $20 no show fee.
   
   Please note if you are on a Heartbeat High Club Membership, a different late cancellation policy may apply. Please read relevant T&Cs.
   
   Definitions:
   Late Cancel – you cancel your class within the 4 or 8 hours prior to start time via Mindbody, HBH app or online (depending on time of your class, please see above)
   No Show – you do not cancel your class via to start time and do not turn up
   *Please be considerate to the and fellow Pilate lovers by cancelling your class if you cannot attend.
   ‍
2. Changes to your schedule via text message, voicemails or phone calls will not be accepted. Please do not hesitate to ask for assistance if unsure on how to cancel or reschedu
   

1. A class must have a minimum of 3 participants to run. Heartbeat High reserves the right to cancel a class if need be. You will be contacted by either phone or email at least 2 hours before the commencement of the class. You will not be charged and your session will be re-credited to your account.
   

1. To ensure the least amount of disruption to fellow clients and for your own safety, if you are more than 5 minutes late you will not be permitted entry into the class.
   

1. Mobile phones are not permitted in the studio – please keep switched off or on silent mode in your bag or locker.
   

1. Grip socks must be worn in all Reformer classes. Normal or grip socks must be worn in all floor classes. If you require sneakers for medical reasons during Bump n’ Grind, please ensure they are indoor only and clean.
   

1. If Heartbeat High is forced to close due to government lockdown regulations, you will be contacted via email and given the option to extend your class pack for the term of the closure period
   

1. If masks are enforced by the government for our health and safety, Heartbeat High will still operate as normal. A medical certificate or exemption letter will be required if a mask cannot be worn. Class packs will not be extended during this time.

1. Heartbeat High is in no way responsible for the safekeeping of your personal belongings while you attend class. You understand that classes may be physically strenuous and you voluntarily participate in them with full knowledge that there is a risk of personal injury, property loss or
   Heartbeat High does not assume responsibility for any lost or stolen personal property.
   
   Any queries regarding Heartbeat High’s Studio T&Cs, please contact hello@heartbeathigh.com