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TERMS &
CONDITIONS
Terms & Conditions
Classes & payment cycle: 1 upfront payment. Your 10 classes must be used within the 28 day cycle, as unused classes will not roll over.
Termination: your membership will terminate at the end of your 12/24 week period. You can not terminate your membership prior to that. No refunds will be given.
Members Extra: Exceeding your class limit costs $27 per additional class. This can be prepaid via the HBH 2.0 app under Members Extra. Unpaid classes will be charged automatically.
Membership Suspension: You may pause your membership for up to 56 days per calendar year (minimum 7 days per request). Requests must be emailed at least 72 hours in advance.
Memberships must be active to apply a suspension.
Active defined as not in a state of termination or unpaid.
Non-Refundable: Memberships are non-refundable and non-transferable.
Bring a Friend: Members Perk allows every Club member to bring a brand-new client to attend a class at Heartbeat High for free each month. Each new friend must create their own Heartbeat High account and agree to our studio terms and conditions before attending. Email hello@heartbeathigh.com.au with your friends account name for their free pass to be added.
2. Class Bookings
How to Book: Bookings must be made through the MindBody app, Heartbeat High 2.0 app, or the website.
Payment: Must be made prior to booking and attending a class.
Waitlist: If a class is full, you can join the waitlist. If a spot opens, you’ll be notified via text and/or email up to an hour before class. If you no longer wish to attend, please remove yourself from the waitlist to avoid being automatically added. Cancellation policy applies.
3. Cancellation Policy
Early Cancel: Cancel at least 8 hours before AM classes or 4 hours before PM classes to avoid losing your class credit or incurring fees. Your class credit will be reissued for use within your current cycle.
Late Cancel: Cancelling less than 8 hours (AM) or 4 hours (PM) before the class results in:○ Limited Memberships: Loss of the class credit.
No-Show Fee: Failure to cancel or attend a class incurs a $20 fee for all memberships.Heartbeat High reverse the right to charge fees to your account on our secure booking system,
Mindbody.
4. Studio Policies
Minimum Participants: Classes require at least 3 participants to run. If cancelled, clients will be notified via text at least 2 hours in advance, and their session will be re-credited.
Punctuality: Arrive on time. Late arrivals (more than 5 minutes) will not be permitted to join. New clients may be prohibited upon late arrival at the instructor’s discretion.
Safety Gear: Grip socks are mandatory for hygiene and safety. No sneakers are allowed in class.
Mobile Phones: Phones must be silent and stored in lockers during class. In the rare circumstance you are awaiting an urgent call, notify the instructor before class.
Instructor Discretion: Instructors may restrict clients from specific classes for safety reasons or lack of medical clearance.
5. Special Circumstances
Government Closures: Memberships and class packs can be paused during government-mandated closures. Additional suspension periods beyond this count
toward your 56-day allowance.
6. Liability and Personal Belongings
Risk Acknowledgment: Classes may be physically strenuous, and participation is voluntary with full knowledge of the risk of personal injury or death.
Personal Belongings: Heartbeat High is not responsible for lost or stolen items.
7. Fees
Dishonour Fee: $10 for declined payments.
No-Show Fee: $20 for all memberships.
Additional Class Fee: $27 per extra class for limited memberships.
Restricted Studio Access: Clients booking into restricted-access locations will incur a $35 casual class fee.
8. Contact Information
For questions, please contact hello@heartbeathigh.com.au.