CANCELLATIONS

CANCELLATION POLICY

Terms & Conditions

We get life happens and you may need to cancel a class from time to time. Our cancellation policy exists to give everyone in the Heartbeat High community a chance to attend class and access our studios.

You can cancel classes the same way you booked, using the Heartbeat High 2.0 app or Website. We don't accept cancellations by phone, email or social media.

For your convenience we have differing AM and PM cancellation windows.

Early Cancel: Cancel at least 8 hours before AM classes or 4 hours before PM classes to avoid losing your class credit or incurring fees.

Your class credit will be reissued for use:

○ Memberships: within your current cycle
○ Class Packs or Casuals: before its expiry date
○ Members Extra: within 4 weeks from purchase


Late Cancel: Cancelling less than 8 hours (AM) or 4 hours (PM) before the class results in:

○ Limited Memberships: Loss of the class credit
○ Unlimited Memberships: $10 fee
○ Class Packs or Casuals: Loss of the class credit
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No-Show Fee: Failure to cancel or attend a booked class incurs a $20 fee for all Memberships and Unlimited Intro Teasers. Heartbeat High reverse the right to charge fees to your account on our secure booking system, Mindbody.


Please be considerate to fellow Pilate pals by canceling your class at your earliest convenience if you cannot attend. You will always receive an email notification confirming your class cancellation, if you do not receive this, your class has not been canceled correctly.

Heartbeat High is a community based studio, with heart at the core of what we do. In the rare circumstances you are unable to attend class due to a health or family emergency, please reach out to hello@heartbeathigh.com at your earliest convenience.

We thank you for respecting our Terms & Conditions.
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