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TERMS &
CONDITIONS
Terms & Conditions
By purchasing this challenge, you are entitled to attend 16 classes between the 1st September 2024 and the 28th September 2024.
Nominate a home base studio - your name can only be on one board per person. Email hello@heartbeathigh.com.auCurrent HBH members can who purchase the challenge must email hello@heartbeathigh.com.au before the commencement date Sept 1st to pause their current membership Current HBH unlimited members are automatically be added to the challenge board
If you book into and attend more than 16 classes, an automatic $27 (per class) discount casual fee will be charged to your account.
All purchases are non-refundable and non-transferable between clients. No refunds will be provided. No extension will be permitted to the specific valid time frame unless for medical reasons. A medical certificate may be required. You may not suspend or extend this purchase.
Class bookings are essential and must be made through the MindBody app, Heartbeat High app, or directly through the studio.
If a class is fully booked you are able to be added to a waitlist and if any cancellations may occur, you will be notified up to an hour before the class starts. If you add yourself to the waitlist, you are committing to attend that class should a spot open up. Please make sure you remove yourself from the waitlist if you no longer wish to attend.
Cancellations or rescheduling can only be made via the Mindbody app, HBH app or online. Text msg, voicemails or phone calls will not be accepted. Please do not hesitate to ask for assistance if unsure on how to cancel or reschedule.
LATE CANCELLATION POLICY
Classes between 5.30am – 11.30am: Cancellations or rescheduling of classes need to be made more than 8 hours prior to your class start time. This includes if you get into a class from a waitlist.
Classes from 12pm onwards: Cancellations or rescheduling of classes need to be made more than 4 hours prior to your class start time. This includes if you get into a class from a waitlist.
All classes: If you late cancel a class you will be charged a $10 fee, however the class will be re-credited to your account to use during the challenge period. If you do not show up to class you will be charged a $20 no show fee.
Definitions:
Late Cancel – you cancel your class within the 4 or 8 hours prior to start time via Mindbody, HBH app or online (depending on time of your class, please see above)
No Show – you do not cancel your class via to start time and do not turn up
*Please be considerate to the and fellow Pilate lovers by cancelling your class if you cannot attend.
A class must have a minimum of 3 participants to run. Heartbeat High reserves the right to cancel a class if need be. You will be contacted by either phone or email at least 2 hours before the commencement of the class. You will not be charged and your session will be credited back to your account.
If Heartbeat High is forced to close due to government restrictions, you will be contacted via email and the challenge will be put on pause. The paused period will be for the period of which Heartbeat High is forced to close according to government regulations.
If masks are enforced by the government for our health and safety, Heartbeat High will still operate as normal.
I agree that Heartbeat High is in no way responsible for the safekeeping of my personal belongings while I attend class. I understand that classes may be physically strenuous and I voluntarily participate in them with full knowledge that there is a risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Heartbeat High or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise. Heartbeat High does not assume responsibility for any lost or stolen personal property.