TERMS & CONDITIONS

BLACK FRIDAY 6-MONTH UNLIMITED

Terms & Conditions

1. You are purchasing this pass at an upfront rate of $1399 for 24-weeks of unlimited Pilates classes.

2. Your pass will run consecutively for 24-weeks from your purchase date.

3. Your pass is non-refundable, nor transferable.
‍
4. Your pass can not be paused or suspended however passes will only be extended for injuries where you can not attend class. In this case we may request a medical certificate. Extensions due to medical reasons must be requested before the expiry date.

5. You can use this pass at any of the Heartbeat High studio locations.

6. Class bookings are essential and must be made through the MindBody app, Heartbeat High app, or directly through the studio.

7. If a class is fully booked you are able to be added to a waitlist and if any cancellations may occur, you will be notified up to an hour before the class starts. If you add yourself to the waitlist, you are committing to attend that class should a spot open up. Please make sure you remove yourself from the waitlist if you no longer wish you attend.

8. Cancellations or rescheduling can only be made via the Mindbody app, HBH app or online within the cancellation free window. Text msg, voicemails or phone calls will not be accepted. Please do not hesitate to ask for assistance if unsure on how to cancel or reschedule.

9. LATE CANCELLATION POLICY

Classes between 5.30am – 11.30am: Cancellations or rescheduling of classes need to be made more than 8 hours prior to your class start time.
‍
Classes from 12pm onwards: Cancellations or rescheduling of classes need to be made more than 4 hours prior to your class start time.
‍
All classes: If you late cancel a class you will be charged a $10 fee. If you do not show up to class you will be charged a $20 no show fee.
‍
Definitions:
Late Cancel – you cancel your class within the 4or 8 hours prior to start time via Mindbody, HBH app or online (depending on time of your class, please see above)
‍
No Show – you do not cancel your class via to start time and do not turn up
‍
*Please be considerate to the and fellow Pilate lovers by cancelling your class if you cannot attend.

10. A class must have a minimum of 3 participants to run. Heartbeat High reserves the right to cancel a class if need be. You will be contacted by either phone or email at least 2 hours before the commencement of the class. You will not be charged and your session will be credited back to your account.

11. Owners and/or Instructors reserves the right to restrict or prohibit clients from particular class types for safety reasons.

12. I agree that Heartbeat High is in no way responsible for the safekeeping of my personal belongings while I attend class. I understand that classes may be physically strenuous and I voluntarily participate in them with full knowledge that there is a risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Heartbeat High or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise. Heartbeat High does not assume responsibility for any lost or stolen personal property.